Make your site public and searchable by search engines This is the simplest setup and will allow anyone to access your site. Listed below are the different ways you can manage viewing permissions for your ScreenSteps site. It also means that your documentation can show up in Google or other search engines. We usually recommend keeping customer documentation public because it makes it easier for your customers to access. Some companies prefer to keep their documentation public while others wish to protect behind some sort of login. Managing viewing permissions The other item to consider is how you will manage viewing permissions for your help content. They include: Custom CSS Custom Javascript Adjusting your site colors Uploading a custom logo Controlling the position and content of the sidebar 3. Built-in template tools The ScreenSteps builtin-in template tools are available on all account levels. To create a custom template you do need to have at least a basic understanding of HTML and CSS. You can see which plans include custom templates here. Some important things to understand about custom templates: Custom templates are not available on all plans. This allows you to exactly match the branding of your current marketing site. Custom templates Custom templates give you complete control over the HTML wrapper that goes around your ScreenSteps content. If you just want to use simple tools to make your site match your company logo and color scheme then use the built-in template tools. If you want complete control over the design of your ScreenSteps site then choose a custom template. The only real decision you need to make upfront is whether you want to use a custom template for your site or just use the built-in ScreenSteps template tools. Customizing your site template (branding your site) There are several options available for customizing your site template. This step is optional but it is recommended if you are going to be using ScreenSteps for customer support. This allows you to use your own domain name for your site instead of the ScreenSteps default domain. ![]() Using a custom domain for your site Each site on your ScreenSteps account can have a custom domain name. To get things set up and ready for your customers there are four things you need to consider: 1. 7Ĭreating a Customer Support Site with ScreenSteps ScreenSteps can be a fantastic tool for decreasing customer support requests, improving user adoption and generally keeping your support team organized and efficient. 4 Adding context sensitive support to your application using ScreenSteps. CREATING A CUSTOMER SUPPORT SITE WITH SCREENSTEPS
0 Comments
Leave a Reply. |